Orbiter Med FAQs

Kalogon relies on clinical evaluations to determine if the Orbiter Med custom cushion is appropriate for your unique seating, positioning, and pressure management needs. We recommend you initiate your purchase through specialized seating providers such as a seating clinic, a licensed/certified medical professional such as a physical therapist (PT) or occupational therapist (OT, or Rehab Technology Supplier (RTS), preferably a certified Assistive Technology Professional (ATP). 

Orbiter Med is not available directly to consumers. To determine how the Orbiter Med can best meet your needs or your patient’s needs, please contact the Kalogon team through the contact form or by calling +1 321-465-4504.

• Orbiter Med offers many custom design options which allow you to tailor fit Orbiter Med to your specific seating, positioning, and pressure management requirements -- additional customizations are available.

• Orbiter Med is custom designed and individually fabricated by seating crafts people. Each is built fit to the needs of the user, no two are alike. Each is custom made to satisfy requirements that can’t sufficiently be satisfied by a prefabricated seating system. 

• To determine whether or not Orbiter Med can meet your needs or your patient’s needs, please contact the Kalogon team through our website or by calling +1 321-465-4504

• Yes! Kalogon works with clinicians to find optimal seating, positioning, and pressure management solutions for complex custom seating situations such as recliners, car seats, home office chairs, or any place patients may sit for extended periods of time beyond their wheelchair. Kalogon will only construct these cushions in consultation with the clinician and additional charges may apply.

• All specialized seating providers need to assess each patient’s individual cushion needs. Please contact Kalogon to determine if Orbiter Med is appropriate for your patient’s needs. You can contact the Kalogon team through our website or by calling +1 321-465-4504.

• In order to truly experience all the seating, positioning, and pressure management benefits the Kalogon Orbiter Med has to offer, it is recommended that your patients use APM, even though the cushion can be used without it.

• APM is included as a standard feature in all Orbiter Med cushions, offering unparalleled pressure management and comfort by allowing a clinician to set levels of inflation, to program various presets for different seating situations, and to set the frequency of dynamic motion.

• The Orbiter Med cushion is still custom fabricated based on each patient’s unique seating and positioning requirements - needs that can’t sufficiently be satisfied by a prefabricated seating system.

• To order Orbiter Med, if you are a clinician, please contact us to discuss your patient’s needs. Kalogon also has representatives in certain regions who work directly with clinicians- reach out to our team to get connected to the representative near you.

• If you are a patient, please work with your specialized seating provider such as a seating clinic, a licensed/certified medical professional such as a physical therapist (PT) or occupational therapist (OT, or Rehab Technology Supplier (RTS), preferably a certified Assistive Technology Professional (ATP) who can contact the Kalogon team through our website or by calling +1 321-465-4504.

• The average Orbiter Med, including mount and control box, range from five to eight pounds depending on the size of the cushion and level of customization. Please contact the Kalogon team to learn more.

• All Orbiter Med cushions are fabricated based on a complete set of measurements taken by your clinician. Please have your clinician reach out to the Kalogon team to discuss the size you need.

• Orbiter Med is completely customizable based on measurements taken by your clinician, including many additional customizations beyond size. Please have your clinician reach out to the Kalogon team to discuss the size you need.

• Orbiter Med uses a fabric with four-way stretch that is water resistant and machine washable, allowing for comfort.

• Yes, the Orbiter Med cushion cover is machine washable. Please wash in cold water and air dry. Do not put your Orbiter Med cushion cover into the dryer.

• You can wash your Orbiter Med cushion cover in a machine with cold water and air dry it. Do not put it into the dryer, even on a low heat.

• ​When using the Kalogon app in partnership with your Orbiter Med, your clinician can create up to 10 presets. Presets allow you to specify what level of pressure your clinician recommends for various situations for each of the air cells in the APM. These presets can be saved for ongoing use. You can label these in the app so you know what situation each preset is designed for. 

• Presets can be used to address different situations such as switching the cushion between different wheelchairs, in a vehicle driver or passenger seat, in your favorite chair, while out of your chair, or even on an airplane. Some presets have even been used for situations like for eating, or for different pairs of shoes. 

• All Orbiter Med cushions are customized based on measurements taken by your clinician. A standard sized cushion can handle up to 350 pounds. For higher limits, if you are a patient, please have your clinician contact Kalogon. If you are a clinician, please contact the Kalogon team who can discuss various options for your patient’s needs.

• Kalogon performs in-services and demonstrations for clinical teams. To request one, please contact Kalogon and we’ll follow up with you to schedule a time. If you are a patient, Kalogon can work with you and your clinician to do a demonstration; at this time Kalogon does not offer private consumer demonstrations. You can also follow along with the Kalogon team through our newsletter or social media channels (Facebook, LinkedIn, Instagram, TikTok) to see where will be at events that will allow you to see examples of the product for yourself. (Remember, each Orbiter Med is custom manufactured!)

• Orbiter Med cushion must be ordered through specialized seating providers such as a seating clinic, a licensed/certified medical professional such as a physical therapist (PT) or occupational therapist (OT, or Rehab Technology Supplier (RTS), preferably a certified Assistive Technology Professional (ATP).

• Your clinician and seating specialists will determine if Orbiter Med and a custom cushion are the right tool for you. They will also need to complete an assessment and work with our team to fill in an order form with your specific measurements and requirements. Orbiter Med is not available directly to consumers.

• In most cases, Kalogon will be able to design, manufacture, and ship Orbiter Med within 7 - 21 business days. In rare cases, it may take longer. Your Kalogon representative will communicate with each clinician who orders and provide a more specific timeline.